Every job I have ever had has, at its core, been the same job.

Take care of the people.

That's it. That's the whole thing.

Before I became a coach, I was the person companies called when something needed to be built from scratch. I spent over a decade in operations and people leadership. Everything I learned about building cultures, developing people, and the resilience of the human spirit became the foundation for the work I do now.

Now I write, speak, and coach on the human cost of AI in the workplace, because the companies that win in this next era will not be the most efficient. They will be the most human.

Ann Thai — keynote speaker, author, Chief Heart Officer

Everything I needed to say started with losing everything I had built.

Before I ever worked in tech, I was an entrepreneur. A wedding planner, a restaurant consultant, hotels. I built things from scratch with my own hands and my own money, so I know what it feels like to bet on yourself with no safety net. The fear. The grind. The months you are not sure the math will work. Somewhere in there I looked up and realized I was building beautiful moments for everyone else while missing the important ones in my own life. Then I spent over a decade in tech and learned the other side. The golden handcuffs. The comfort that slowly becomes a cage. The way you trade pieces of yourself for a paycheck until the person sitting in that meeting is not you anymore. I have lived both lives, all the way down. That is why I can sit with you in either one.

I went to Twitter and learned what it looks like when a company moves at velocity, and what it costs when the culture cannot keep up. Then I spent seven years helping operationalize a scrappy startup into one of the major players in retail tech delivery. I was the problem solver, the one they called when a new pillar needed to stand up from nothing. I built across marketing, DEI, HR, and learning and development. I built employee value propositions. I helped rebuild the company brand three times. I was all in.

Then I went on mental health leave, the thing every HR Business Partner will tell you to do. And while I was on leave, I got the call. I had been restructured out. The job I loved, the people I loved working with, everything I had built, gone in the span of minutes. Right when I thought I had finally gotten it right.

So we left. I packed up my husband Brandon, my daughter Kaia, and our rescue pittie Bailey, and we traded the rat race for the waves and the tradewinds. I grieved out there, the job, the identity, the life I thought I was building. But I also healed, and I found the thing underneath all of it: everything I had learned about culture, about human-centered work, about what actually matters in this new era of AI. I wrote it down at a kitchen table in O’ahu. Not because I had a secret formula, but because I did the work. The real, unglamorous, terrifying, beautiful work of figuring out who you are when the title is gone. As the person paying the bills for my family, I could not afford to be reckless. I could only afford to be brave and strategic at the same time.

What I Believe
01
I believe the human experience is the whole point, not a line item.
Every company I built something inside of, every person I have coached, it always came back to the same question: how do people actually feel when they show up? That is not soft. That is the work.
02
I believe your career should not cost you your life.
Not your health, not your identity, not the version of you your people miss. You are allowed to want work that gives something back and I will show you how to lead in a way that fuels your soul and develops your people.
03
I believe culture is not the perks. It is how it feels on a Tuesday.
Not the offsite, not the values on the wall. It is what happens in the small moments when no one is performing. That is where trust lives or dies.
04
I believe fear is valid, and you can be scared and brave at the same time.
I am not here to tell you to boss up. I am here to sit in the fear with you, name it out loud, and then move anyway. Together.
05
I believe the truth, told with love, is the kindest thing I can offer.
I will believe in you harder than you believe in yourself. I will also tell you the truth when you need to hear it. Both. Always.

Companies I've Built Inside

WHAT I DO NOW

I write and speak about the human cost of AI in the workplace.

I help people figure out what actually lights their soul on fire. And I work with leaders who want to build cultures so good that people choose to give their best — not just show up.

My signature role — the Chief Heart Officer — is a call for every company to put a human advocate at the leadership table, with budget, authority, and one question before every decision:

What is the human cost of this?

Author
The Last Human in the Room — available now on Amazon
Speaker & Facilitator
The Last Human Framework™ — workshops for leaders in the AI era
Coach
The Kitchen Table Framework™ — private coaching for people in transition

The people who make this life possible.

Kaia, Ann Thai's daughter
Kaia
My three-year-old daughter who tells Bailey about her feelings and reminds me every single day why the work matters. She is the reason I refuse to build a life that is too small.
Brandon, Ann Thai's husband
Brandon
My husband. The person who said "let's go" when I said Hawaii. Who has held this family steady through every pivot, every risk, and every 2am math session. My partner in all of it.
Bailey, the family's rescue pittie
Bailey
Our rescue pittie who sleeps on the couch with her legs in the air like she has never had a bad day in her life. The emotional support director of this entire operation.

Now you know who I am.
Here is how we can work together.

Whether you are rebuilding your career, rebuilding your team, or just looking for someone who gets it — pull up a chair.